Shipping Policy

At Avena, we're committed to getting your order to you as quickly and safely as possible. Thank you for shopping with us!

Processing Time

• Orders are processed within 1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• During holidays, promotions, or high-volume periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–14 business days
• Delivery times are estimates and may vary depending on your location, weather, or carrier delays.

Once your order has shipped, you'll receive a tracking number via email so you can follow your package's journey.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location. We may also offer free shipping promotions from time to time.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first.

If you need additional assistance, feel free to contact us and we'll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We'll work with you to find the best solution.

Questions?

If you have any questions about your order or our shipping policy, please contact us through our Contact Us page or email our customer support team. We're always happy to help!